Alternatives to helpdesks that charge you for every person on the team
If you run client accounts with support contracts, the helpdesk is rarely the problem: the problem is that it knows nothing about billable hours or sprints, and every seat you add shows up on the invoice. Here we compare the usual tools with our platform.
Honest comparisons: each one also says when your current tool is the better choice.
Pick who we compare ourselves against
Zendesk
The multichannel helpdesk standard. We compare its per-agent model and contact-centre focus with a platform built for teams that bill hours.
Read the comparisonFreshdesk
The affordable classic helpdesk. We compare its per-agent model and separate product ecosystem with a single platform built for agencies.
Read the comparisonJira Service Management
The ITSM of the Atlassian ecosystem. We compare its configuration overhead and marketplace dependency with a platform ready for agencies.
Read the comparisonIntercom
The benchmark for AI-driven conversational support. We compare its seats-plus-resolutions model with a support and delivery platform for B2B.
Read the comparisonZoho Desk
The helpdesk of the Zoho suite. We compare its ecosystem dependency and per-agent model with an independent platform for teams that bill hours.
Read the comparisonWhat almost every comparison has in common
The price scales with your team
Per-agent, per-month pricing punishes exactly what you want to do: give access to the whole team and to every client. You end up rationing seats and sharing accounts.
Billable hours live somewhere else
No general-purpose helpdesk draws down hours from a contracted block. You end up with a parallel spreadsheet nobody updates and billing arguments at month end.
Support and product are separate
The client ticket and the development story that resolves it live in different tools. Nobody sees the whole thread, least of all the client.
AI is a paid add-on
Summaries, triage and agents are usually billed separately, per seat or per resolution. On our platform they ship as standard because they are part of the product.
The modules that replace your current stack
Kanban, configurable states, priorities and full traceability.
Contracted blocks that draw down automatically with every billable ticket.
Sprints, epics, stories and story points on the same tickets.
Clarifying questions, sentiment analysis and autonomous agents.
Compare it against your own tickets, not a generic demo
Tell us how you work today and we will walk you through the platform with your real operation: tickets, hour banks, sprints and AI agents. No commitment, no cost.
Book a free demoTell us your challenge. We'll propose a solution.
No commitment. Within 24 hours, you'll receive a proposal with scope, timeline and budget. No fine print.