Instinct acts for the user. Your business needs an assistant that acts for you
Instinct is a personal assistant that books, buys and cancels on behalf of individual consumers via iMessage and WhatsApp. Your business needs the opposite: an assistant that serves your customers, answers their questions and manages support from your own website.
Two sides of the AI agent. Instinct works for the consumer. Soamee AI Assistant works for your business.
Instinct and Soamee AI Assistant do not compete: they solve opposite problems. If you want a personal agent that runs errands for you, Instinct is the benchmark. If you want an assistant that serves your customers from your site, with your brand, citing your sources, that is what we build.
Why teams start looking for a Instinct alternative
Instinct is B2C, your problem is B2B
Instinct buys on behalf of one person. Your business needs an assistant that answers hundreds of people daily, with knowledge of your catalogue, policies and operations.
Your customers will arrive through agents
When a user tells Instinct "ask [your company] if they have product X in stock", your business has to be able to answer. A web form alone is not enough.
You do not control the conversation
Instinct talks to your business on behalf of the user. Without your own assistant or API, Instinct interprets your website as best it can and your customer gets information you have not validated.
Data you never see
Instinct knows what your customers ask, but you do not. Your own assistant gives you that data: what they doubt, what they cannot find and what leads to a purchase.
Instinct and Soamee AI Assistant, point by point
| What you need | Instinct | Soamee AI Assistant |
|---|---|---|
| Who it works for | The individual consumer | Your business: serves your customers |
| Where it operates | iMessage, WhatsApp (consumer side) | Your site, your widget, your domain |
| Knowledge of your business | Reads your site and interprets it as best it can | Configured with your documentation, catalogue and rules |
| Control over answers | None: Instinct decides what to tell its user about you | Full: every answer comes from your documentation and you can audit it |
| Conversation data | Instinct keeps it | Yours: what people ask, what it could not answer and what led to contact |
| API for external agents | Not applicable (it is the external agent) | We prepare your infrastructure so agents like Instinct can complete actions on your site |
| Brand | Instinct's | Yours: colours, tone, domain |
| Industry | Generic for consumers | Verticals: ecommerce, technical support, clinics, restaurants |
This comparison is based on Instinct's public documentation and on our own experience putting AI assistants into production. Instinct and every other brand mentioned belong to their respective owners; this page is not affiliated with them. If you spot anything out of date, write to info@soamee.com and we will fix it.
When to switch and when not to
Stay with Instinct if…
- You are a consumer who wants a personal assistant to run errands for you.
- You want to book restaurants, buy tickets or cancel subscriptions from WhatsApp.
- You are looking for an agent that acts on your behalf as an individual, not as a business.
Switch to Soamee if…
- You need an assistant that serves your customers, not one that buys for you.
- You want to know what people ask, what they doubt and what leads to a sale.
- You need answers to cite your sources and match your brand.
- You want your infrastructure ready for agents like Instinct to interact with your business.
What migrating from Instinct looks like
We understand how people find you
We analyse your site, structured data and channels. We identify what an external agent can process and what it cannot.
We build your assistant
With your documentation, catalogue and rules. Configured for your industry and ready to serve customers from your site.
We prepare your API
Endpoints so agents like Instinct can query availability, complete bookings or orders without simulating navigation.
We launch and monitor
The assistant goes live. We review what your customers ask (direct and via agents) and tune accordingly.
The verticals we have already tuned
Recommends products, answers sizing and stock questions and guides people through checkout.
Handles the repetitive questions and passes on to your team only what really needs a person.
Explains services and opening hours, guides people on appointments and filters what a professional should see.
Menu, allergens, opening hours and bookings answered instantly, in the customer’s language.
Pick who we compare ourselves with
Test it with your own documents, not with a generic demo
Send us your real documentation and we will show you the assistant answering the questions your customers actually ask. No commitment, no cost.
Request a free demoFAQs about migrating from Instinct
Is Instinct a direct competitor?
Can I make Instinct work with my assistant?
What if my customers use Instinct to talk to me?
How long does it take?
Tell us your challenge. We'll propose a solution.
No commitment. Within 24 hours, you'll receive a proposal with scope, timeline and budget. No fine print.