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AI Agents

AI Agent Development that works for you

We build autonomous agents that reason, plan and act. Beyond chatbots: intelligent systems that automate entire workflows and make decisions for your business.

What are they

What are AI Agents?

AI agents are autonomous systems that go far beyond answering questions. They reason about complex problems, plan sequences of actions, use external tools and execute tasks end-to-end without human intervention. They are the next evolutionary leap after chatbots and conversational assistants.

Use cases

AI Agents for every area of your business

From customer support to multi-agent orchestration. We identify where an AI agent delivers the most value and build it to measure.

Autonomous customer support

Beyond chatbots that answer: agents that resolve. They process returns, modify orders, apply discounts and escalate only when truly necessary. 80%+ autonomous resolution of incidents.

Back-office automation

Agents that process invoices, classify documents, triage emails, enter data into your ERP and reconcile information across systems. They eliminate repetitive manual tasks from your team.

Sales agents

Automatically qualify leads, personalise follow-ups based on prospect behaviour, schedule demos and update your CRM. Your sales team focuses on closing, not chasing.

Analytics agents

Analyse data, generate periodic reports, detect anomalies and proactively alert when something deviates. They connect to your databases and dashboards to deliver actionable insights.

Code agents

Automate CI/CD pipelines, run code reviews, generate tests, monitor code quality and create pull requests. They accelerate your engineering team development cycle.

Multi-agent orchestration

Complex workflows where multiple specialised agents collaborate: one researches, another analyses, another drafts and another validates. Modular systems that scale with your business complexity.

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Quality evaluation

AI agent quality evaluation, before and after launch

Agent evaluation is one of our specialities. Every agent we deliver ships with its eval set, a judge that reviews real conversations and a process to diagnose and fix each failure. It matters because an agent can return HTTP 200, with zero tool errors and inside its latency budget, and still confirm seat 3A without asking whether it is free. Google opens its post on the agent quality outer loop with that example, and no error dashboard catches it. That is why every agent we put in production ships with its own evaluation system.

Four places a failure can come from

From the outside all four look the same, but each one has a different owner and a different fix. A trace shows the order of the steps, not the cause.

Model

It hallucinates an argument or drops a constraint the user gave three turns earlier.

Orchestration

It routes to the wrong sub-agent or loses state in a handoff: the "vegan" profile never reaches the agent that recommends restaurants.

Tool contract

The tool rejects an input because its valid values were never documented in the schema.

Instructions

The prompt is missing a rule. It asks for a seat check when showing the seat map, but not when the user names a seat.

How we evaluate it

  1. 01

    Eval set before launch

    Real cases from your process that run on every prompt, model or tool change. If a change makes results worse, it does not ship.

  2. 02

    Sampling real conversations

    We read a sample of production sessions from their traces, on a schedule and after every deployment.

  3. 03

    A judge with your business checklist

    A model reviews each session against a list of failure types (procedure, tool use, made-up data, task completion) and the goals we define with you. It records what the agent did and what it should have done.

  4. 04

    Cluster and verify

    We group findings that share a mechanism, and a second model checks them against the full transcripts. Anything the evidence does not support is dropped before it reaches your team.

  5. 05

    Diagnosis against the deployed code

    Each verified failure is read next to the exact revision that produced it, and we point to the file and line, or to the external step at fault when the problem is not in the code.

  6. 06

    Close the loop

    The failing conversation goes into the eval set. The fix is validated by replaying it and stays as a regression test; the issue is tracked as new, recurring or resolved.

Tools we work with

LangSmithLangfuseBraintrustpromptfooRagasDeepEvalArize PhoenixHeliconeOpenTelemetryGoogle ADK
How to set up an LLM-as-judge, step by step →

A question to ask any agent vendor: how would you find out that your agent confirms bookings without checking availability? If the answer is error alerts, you would not, because that request returns 200.

Evaluate your agent with us →

Examples from the Google Developers post

Technologies

Our AI agents stack

We combine the best foundation models with agent frameworks, vector databases and the MCP protocol to build agents that hold up under production traffic.

Claude API OpenAI GPT-4 LangChain LangGraph CrewAI AutoGen Pinecone ChromaDB Weaviate MCP Protocol Python TypeScript FastAPI Docker Redis PostgreSQL Supabase AWS Bedrock Vercel AI SDK Anthropic SDK
Process

From idea to agent in production

An iterative process that validates fast and scales with confidence. Each phase has clear deliverables and defined success metrics.

Discovery & Design

We map your current workflows, identify automatable tasks and design the agent architecture: what tools it needs, what decisions it will make and what the safety guardrails are.

01

Functional prototype

In 2-3 weeks we build a prototype that demonstrates value. We test it with real data and adjust agent behaviour until it meets precision and reliability expectations.

02

Production & scaling

We deploy the agent with retries, fallbacks, structured logging and real-time monitoring. We integrate with your existing systems via APIs and MCP.

03

Continuous evaluation in production

A judge reviews samples of real conversations, groups failures by mechanism and diagnoses them against the deployed code. Every verified failure goes into the eval set as a regression test.

04
FAQ

Frequently asked questions about AI agents

How is an AI agent different from a chatbot?
A chatbot answers questions within a predefined conversational flow. An AI agent goes much further: it reasons about complex problems, breaks tasks into steps, uses external tools (APIs, databases, browsers) and executes actions autonomously. For example, a chatbot tells you the status of an order; an agent detects that the order is delayed, contacts the logistics provider, offers the customer compensation and updates the CRM, all without human intervention.
What types of tasks can an AI agent automate?
Virtually any task that follows a process with rules, even if it requires judgement and adaptation. The most common cases include: customer support with full resolution (not just answers), document and invoice processing, lead qualification and follow-up, data analysis and report generation, email triage, code pipeline automation, data reconciliation across systems and orchestration of complex workflows combining multiple tools.
Is it safe to give autonomy to an AI agent in my company?
Security is the central pillar of our agent architecture. We implement strict guardrails: action limits (what the agent can and cannot do), human approval for critical actions (human-in-the-loop), complete logging of all decisions and actions, and automatic rollback in case of error. Additionally, we deploy on your cloud infrastructure with end-to-end encryption and GDPR compliance. The agent always operates within the boundaries you define.
What is the MCP protocol and why is it important?
MCP (Model Context Protocol) is an open standard that allows AI agents to connect securely and in a standardised way with external tools: databases, APIs, file systems, browsers and more. Instead of building ad-hoc integrations for each tool, MCP provides a universal interface. This means your agent can connect to new tools without rewriting code, reducing maintenance costs and accelerating integration with your existing systems.
How long does it take to have an AI agent in production?
It depends on the agent complexity and required integrations. A basic agent with 2-3 tools can be in production in 4-6 weeks. A multi-agent system with multiple integrations and complex flows typically requires 8-12 weeks. Our methodology prioritises a functional prototype in the first 2-3 weeks to validate value before investing in the full solution. Typical ROI is achieved in the first 2-3 months thanks to the reduction of manual tasks.
How do you know whether an AI agent is working well in production?
Error alerts are not enough: an agent can return HTTP 200 with no tool errors and still confirm a booking without checking availability. Every agent we deliver comes with an eval set that runs on every prompt, model or tool change, and in production an LLM judge reviews samples of real conversations against a checklist built for your business. We group failures by mechanism, a second model verifies them against the full transcripts, and we diagnose each one against the exact revision of the deployed code. The failing conversation stays as a regression test.
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